the lottery Privacy Policy for Filipino Players

1. What Information Do We Collect?

When you register and use the lottery, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. When you browse or use our platform on your mobile device, we may automatically collect technical data such as your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino members. We do not collect any sensitive personal information beyond what is strictly required for account management, regulatory compliance, and responsible gaming obligations.

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2. How Do We Use Your Personal Information?

The personal information you provide to the lottery is used primarily to create and manage your player account, verify your identity, and process your financial transactions in PHP. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — these communications are essential and cannot be opted out of while your account remains active. Your gaming activity data is used internally to monitor for responsible gaming concerns and to ensure compliance with applicable regulations governing online gaming platforms serving the Philippines market. We may use aggregated, anonymised data to analyse platform performance, improve our game offerings, and understand how Filipino players interact with different sections of the site such as sports betting, live casino, fish games, and bingo. We will never sell your personal information to third parties for marketing purposes, and we do not share your data with advertisers. Any use of your data beyond what is described in this policy will only occur with your explicit consent or as required by law.

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3. Who Do We Share Your Data With?

The lottery shares your personal information only with trusted third-party service providers who are strictly necessary for the operation of our platform and who are contractually bound to handle your data securely. These include payment processors who facilitate PHP deposits and withdrawals, identity verification providers who confirm the authenticity of your government-issued ID, and technology partners who support the infrastructure of our mobile-accessible platform. All third-party partners are required to process your data only for the specific purpose for which it was shared and are prohibited from using it for any other reason. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally required to do so or if disclosure is necessary to protect the rights and safety of our members. We do not transfer your personal data to countries outside the Philippines unless adequate data protection safeguards are in place and the transfer is necessary for the delivery of our services. In all cases, we take reasonable steps to ensure your information remains protected throughout any sharing arrangement.

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4. How Do We Keep Your Data Secure?

The lottery implements a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard protocols, ensuring that your login credentials, payment details, and personal information are protected during transmission. We store your data on secure servers with restricted access, and our internal systems are regularly reviewed and updated to address emerging security risks. Our team members who handle personal data are trained in data protection best practices and are bound by strict confidentiality obligations. In the event of a data breach that is likely to affect your rights or freedoms as a Filipino player, we will notify you and the relevant authorities in accordance with applicable data protection laws as promptly as possible. You also play an important role in keeping your account secure — please use a strong, unique password and never share your login details with anyone else.

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5. Cookies and Tracking Technologies

The lottery uses cookies and similar tracking technologies to ensure our platform functions correctly and to provide you with a smooth, personalised experience on your mobile device or desktop browser. Essential cookies are required for core platform functions such as keeping you logged in during your session and remembering your language and display preferences — these cannot be disabled without affecting your ability to use the platform. We also use functional cookies to remember your settings and preferences between visits, so you do not need to reconfigure the platform each time you log in. Analytics cookies help us understand how Filipino players navigate the platform, which sections are most visited, and where technical issues may be occurring, allowing us to make targeted improvements. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites.

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6. Your Rights as a Filipino Player

As a member of the lottery based in the Philippines, you have a number of rights in relation to the personal information we hold about you, in accordance with applicable data protection legislation. You have the right to access a copy of the personal data we hold about you and to request corrections if any information is inaccurate or out of date. You may also request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected and there is no legal obligation requiring us to retain it. If you believe that our processing of your personal data is unlawful or that your rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. You may also request that we restrict the processing of your data while a complaint or correction request is being resolved. To exercise any of these rights, please contact our support team using the details provided in the FAQ section — we will respond to all verified requests within a reasonable timeframe.

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7. Data Retention

The lottery retains your personal information for as long as your account remains active and for a period thereafter as required by applicable laws and regulatory obligations governing online gaming platforms in the Philippines. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum period as mandated by financial and gaming regulations, even after an account is closed. After the mandatory retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request account closure, we will begin the data retention countdown from the date your account is formally closed, subject to any outstanding legal or regulatory requirements. We periodically review the data we hold to ensure that we are not retaining information beyond what is necessary and proportionate for the purposes described in this policy.

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8. Changes to This Privacy Policy

The lottery may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable laws and regulations in the Philippines. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you directly via your registered email address or through an in-platform notification. Your continued use of the lottery platform after any changes have been posted constitutes your acceptance of the updated Privacy Policy. We encourage all Filipino members to review this page periodically to stay informed about how we are protecting your personal information. If you have any questions or concerns about this policy or how your data is handled, please visit our FAQ page or contact our support team directly.